For Sales and Technical Support
Freephone: 0800 975 7971

FAQs

Orders

How long between ordering & dispatch?

How do I change my order once it has been placed?

Can I cancel my order?

Is there a minimum order value?

Dispatch

How long will delivery take?

How much is the delivery charge?

Is next day delivery available?

Can my order be split and delivered to different addresses?

Do you post internationally?

What is the cost of international postage?

Payment

What forms of payment do you accept?

Returns

If I’m not happy with the product can I return it?

If I’ve ordered the wrong product can it be returned?

What if there is damage to the product during transit?

What address should I return a product to?

Products

What happens if a product isn’t in stock?

Do you provide measurements in inches or MM?

How can I be assured of quality?

Training

Is training available?