Normal delivery For most parts of the U.K., you can expect to recieve your order within 24 hours following despatch. For the Scottish Highlands and Islands, and for Ireland, transit times can be longer. A nominal charge of £14.00 plus VAT is made for this standard service, regardless of the order size.
Special delivery services are available, we can offer a next day AM delivery at £20.00 plus VAT. If you have a specific delivery requirements, please contact our customer service team on Freephone 0800 975 7971. Our office is open from 8.30am to 5.00pm Monday to Friday
Orders placed by 4.30pm on stock items will be packed and shipped the same day. Non-stock items are usually dispatched within 7 days and fabricated products within 14 days. Our computerised stock control system allows us to confirm availability and delivery date at the time of order.
IPS has complete ISO9001:2015 accreditation, and is recognised as an Investor in People. IPS also operates an environmental management system that is accredited to ISO14001.
Peace of Mind
IPS are renowned for supplying quality products and for maintaining exceptional customer service. If you are in anyway dissatisfied with a product you have purchased from us, or on receipt you find that you have ordered incorrectly, call our customer service team within 7 days to arrange return and full refund for "as new" products (excluding custom-made, non-stock or specially ordered items).
Trade Counter Opening Hours
8.00am to 5.00pm - Monday to Friday
The IPS customer service team is available between 8.30am and 5.00pm, Monday to Friday, and can provide free, expert advice.
We will gladly give training to users of our products, either on-site or at our state-of-the-art training facilities. Please enquire for details.